Workflow Builder: List Values Supported in Text Fields

TL;DR

HighLevel has updated the Workflow Builder. List-type custom values can now be formatted directly within text fields. No immediate action is required from users.

Who this affects

Users who build or manage automations within HighLevel will see this change. Specifically, anyone using the Workflow Builder to send information containing list data will find this update relevant. HighLevel has not confirmed who this specifically affects, what plan levels are involved, or if any specific sub-account setup is required. Those not using workflows for list data can safely ignore this.

What changed

The Workflow Builder now supports array and list values within text fields. When using the custom value picker, it will recognize list-type values. A small inline form appears when a list-type value is selected, allowing users to choose which field to extract from the list. Users can also define how the list should appear, with options for comma-separated, bulleted, numbered, or a custom separator. The builder saves these formatting rules with the custom value itself. Each time the workflow runs, the latest version of the list is rendered according to the saved formatting. An optional fallback can be selected for empty lists. A preview of the result is shown before the value is inserted. HighLevel has not confirmed the rollout status, limits, or any plan gating for this feature.

Where to find it

This update is found within the Workflow Builder. Navigate to "Automations > Workflow Builder." When editing or creating a workflow, you will encounter the new functionality when attempting to insert a custom value into a text field where a list or array value is available.

How agencies will use this

Consider an agency managing client onboarding. A workflow might be triggered when a new client signs up. Within this workflow, a welcome email could be sent. Previously, if the client's signup form collected multiple services they were interested in (e.g., 'SEO', 'PPC', 'Social Media Management') stored as a list, dynamically including this list in an email body was cumbersome. Now, an agency can select the custom field containing the list of services within the email's text block. The inline form will appear, allowing them to choose a clear format, like a bulleted list, to display the services. The email might then read, "Welcome! We're excited to help with your:

• SEO
• PPC
• Social Media Management." This ensures client communications are personalized and clearly formatted without manual intervention or complex workarounds.

Our take

This is a minor but welcome quality-of-life improvement for the Workflow Builder. It addresses a specific pain point for those dealing with dynamic list data in their automations. While not a "game-changer," it tidies up a common use case, making workflow outputs cleaner and reducing the need for custom code or external tools to format lists. Don't expect this to drastically alter your agency's operations this week, but it's a solid addition for better-formatted client communications and internal notifications.