Update Contact Field Action: Append Multi-Select Values

TL;DR

The Update Contact Field action can now append values to multi-select fields. This update is small and affects those using multi-select custom fields in workflows.

Who this affects

HighLevel has not confirmed who this affects. This update primarily benefits users who actively manage multi-dropdown and multiple checkbox custom fields on contact records.

What changed

• The Update Contact Field action can now append values to multi-select fields.
• This new functionality does not replace existing selections in multi-select fields; it adds to them.
• A new 'Add' option is used specifically with multi-dropdown and multiple checkbox fields.
• HighLevel has not confirmed any limits or plan gating for this feature.
• HighLevel has not confirmed the rollout status for this feature.

Where to find it

This functionality is found within Workflows. When configuring an 'Update Contact Field' action, specifically targeting a multi-dropdown or multiple checkbox custom field, a new 'Add' option will be available for value selection.

How agencies will use this

An agency might use this to track multiple interests for a lead over time without overwriting previous selections. For instance, a lead first expresses interest in 'Email Marketing' through a form. A workflow triggers, and the 'Update Contact Field' action, using the new 'Add' option, appends 'Email Marketing' to the 'Services Interested In' multi-select custom field. Later, after a discovery call, a manual workflow is initiated or an internal form is submitted, which triggers another workflow. This second workflow, using the same 'Update Contact Field' action with the 'Add' option, appends 'Social Media Ads' to the 'Services Interested In' field. The contact's record will now accurately show interest in both 'Email Marketing' and 'Social Media Ads', without losing the initial interest.

Our take

This is a standard update. It provides a specific, incremental improvement to workflow capabilities. For agencies that frequently use multi-select custom fields and need to accumulate data rather than overwrite it, this is a welcome, albeit minor, enhancement. For most others, it's a small change that might not impact daily operations significantly.