User Replied Workflow Trigger Setup in HighLevel Automations

TL;DR

HighLevel detailed the setup for the User Replied workflow trigger, which fires when a team member sends a message from the conversations view.

Use it if you need manual agent replies to stop existing automated sequences.

Who this affects

HighLevel has not confirmed which plans or user roles are affected by this setup.

Agencies managing client messaging via the conversations view should take note, while accounts that do not use manual messaging can ignore it.

What changed

HighLevel outlined the following capabilities for the workflow trigger:

• A "User Replied" workflow trigger fires when a team member sends a message to a contact directly from the conversations view.
• The trigger supports a "Replied By" filter to identify the specific user who sent the response.
• The trigger can be paired with a "Remove from Workflow" action to pull contacts out of other active workflows when a manual message is sent.

HighLevel has not confirmed plan gating, usage limits, rollout status, or whether this replaces existing trigger options.

Where to find it

This trigger is located in Automations.

HighLevel has not published a specific sub-menu path beyond the Automations area.

How agencies will use this

Agencies can build a dedicated workflow to prevent automated campaigns from firing over a live agent.

In Automations, the agency creates a workflow with the "User Replied" trigger. When a team member responds to an inbound lead from the conversations view, the trigger detects the action and checks the "Replied By" filter. The workflow then executes a "Remove from Workflow" action, pulling that contact out of an active nurture workflow so the automated sequence halts immediately.

Our take

This is a minor, standard workflow update.

Stopping automated outreach when a human steps in is basic automation hygiene, but HighLevel has not confirmed rollout timelines or gating details. Set it up if you need manual replies to halt active workflows; otherwise, you do not need to alter your existing systems this week.