Manually Retry Failed Subscription Payments

TL;DR

Users can now manually retry failed subscription payments for NMI, Authorize.Net, Square, and Mercado Pago. This helps recover revenue for failed subscription charges.

Who this affects

This directly affects agencies and SaaS entrepreneurs who manage client subscriptions or their own recurring payments through GoHighLevel using NMI, Authorize.Net, Square, or Mercado Pago. Agencies not using these specific gateways for subscriptions can safely ignore this update.

What changed

Users can now manually retry failed subscription payments directly from the Subscription Details page. This feature supports NMI, Authorize.Net, Square, and Mercado Pago gateways.

When retrying, users can either use an existing saved card or input a new card. There's an option to set the newly added card as the default payment method for the subscription.

Each failed payment can be retried up to three times with the same card. If these attempts fail, a 24-hour cool-down period is enforced before further retries with that specific card are allowed. The system will display localized warnings when a retry is not yet available.

HighLevel has not confirmed the rollout status, limits, or plan gating for this feature.

Where to find it

This feature is located within the platform under Payments > Subscriptions.

How agencies will use this

An agency owner receives an alert that a client's subscription payment failed. Instead of having to contact the client immediately or wait for automated dunning, the agency can navigate to Payments > Subscriptions in their sub-account. They can then locate the specific subscription, click into its details, and attempt to manually retry the payment using the client's existing card on file. If that fails, they can contact the client for a new card and input it directly into the system, choosing to make it the new default. This allows for quick, proactive payment recovery.

Our take

This is a standard quality-of-life update. While not a groundbreaking feature, it provides more direct control over payment recovery for agencies using the specified gateways. This offers an immediate action for failed payments, potentially reducing churn and improving revenue collection without waiting for automated processes or manual client follow-up. It's a minor but useful addition for targeted users.