Communities: Voice Notes in Posts and Comments Now Live on Web

TL;DR

Community members can now record and send voice notes directly in posts and comments, and upload audio files. This feature is currently available on the web.

Who this affects

HighLevel has not confirmed who is specifically affected by this update. Agencies utilizing the Communities feature within HighLevel will find this relevant. Agencies not using HighLevel Communities can safely ignore this update.

What changed

• Community members can record and send voice notes directly in posts and comments.
• A mic button is added to the post and comment composer for recording voice notes.
• Users can record, pause, resume, or cancel voice notes inline.
• Users can upload audio files alongside images, videos, and other attachments.
• Multiple audio files can be attached to a single post.
• Voice notes and audio files play directly in the feed for posts and comments.
• Recorded notes display a waveform view.
• Uploaded audio shows a timeline view.
• Playback speed can be toggled between 1x, 1.5x, and 2x.
• Audio autoplays to the next track.
• Voice notes are supported in both posts and comments.
• The feature is currently available on the web.
• HighLevel has not confirmed any limits or plan gating for this feature.
• HighLevel has not confirmed the rollout status for this feature beyond its web availability.

Where to find it

HighLevel has not confirmed the exact location within the product for this feature. Based on the description, users should look for a microphone icon and an option to attach audio files within the post and comment composers of HighLevel's Communities feature on the web interface.

How agencies will use this

An agency running a coaching program within a HighLevel Community can leverage this for more dynamic engagement. For instance, a coach might post a prompt in a Community Group. Instead of typing a lengthy response, members can record a voice note outlining their thoughts or progress directly in a comment. This allows for more personal feedback without the need for live calls or transcription. Similarly, coaches could upload short audio tips or supplementary lessons as posts, giving members an easily consumable format that plays directly in the feed. This streamlines communication and provides an alternative medium for content delivery within the community, fostering deeper interaction.

Our take

This is a major update for any agency actively using HighLevel's Communities feature. It adds a critical layer of interactive communication, moving beyond text-only interactions. For agencies not using Communities, this will not impact day-to-day operations this week.