Interactive WhatsApp List Messages in Workflows

TL;DR

GoHighLevel now allows creating interactive WhatsApp List Messages in workflows. This enables structured customer engagement and automated routing within WhatsApp.

Who this affects

HighLevel has not confirmed who this affects.

What changed

• GoHighLevel now allows agencies to create interactive WhatsApp List Messages.
• Interactive WhatsApp List Messages can be created within workflows.
• This enables structured menus for improved customer engagement.
• This enables automated routing.
• HighLevel has not confirmed any limits or plan gating.
• HighLevel has not confirmed the rollout status.

Where to find it

This feature is located within workflows. HighLevel has not published the exact location yet, but it will live in the workflow builder.

How agencies will use this

Agencies can build workflows that automatically send interactive WhatsApp messages. Clients can select from predefined options to route themselves to the correct department or receive specific information. This reduces manual intervention and speeds up common support or sales inquiries.

Our take

This is a major update. It significantly improves WhatsApp automation capabilities by adding structured interactions. Agencies should prioritize exploring this feature for client communication strategies.