Services v2: WhatsApp Notifications, Email Builder Custom Values

TL;DR

HighLevel Services v2 added WhatsApp notifications and several usability improvements. No immediate action is required unless you use Services v2.

Who this affects

This update affects agencies using GoHighLevel's Services v2 feature for booking and scheduling. HighLevel has not confirmed who is specifically affected.

What changed

• Services (v2) now supports WhatsApp notifications alongside existing Email and SMS options.
• WhatsApp notifications can be configured for different stages of the service booking journey (confirmation, reminder, follow-up, other communications).
• Service and Rental custom values can now be selected directly from the Email Builder.
• A new Top Tabs layout option is available for displaying Service Categories on the booking widget.
• Several default settings for booking pages have been updated to be preselected.
• The 'Allow customers to explore other services' setting is now preselected by default.
• The 'Allow customers to book multiple services' setting is now preselected by default.
• HighLevel has not confirmed any limits, plan gating, or rollout status.

Where to find it

HighLevel has not published the location yet. This functionality will likely be found within the Services v2 settings and the Email Builder.

How agencies will use this

Agencies can now offer clients WhatsApp notifications for booking confirmations and reminders, improving communication. Additionally, easier access to custom values in the email builder will streamline booking-related email content.

Our take

This is a standard update. The addition of WhatsApp notifications is a useful enhancement for client communication. The other changes are minor usability improvements. No need to stop what you are doing for this one.