Pickup in Store Option Added to HighLevel eCommerce Stores

TL;DR

HighLevel added a native Pickup in Store option for eCommerce stores with location management, prep times, and fee settings. Review your store settings if you manage sub-accounts selling physical products with local pickup options.

Who this affects

HighLevel has not confirmed whether this update is gated by plan level or sub-account type. Agencies managing sub-accounts that run eCommerce stores for local businesses will care. Agencies that deal strictly with digital products, appointment booking, or non-retail clients can ignore it.

What changed

• Added a Pickup in Store option for eCommerce stores, allowing buyers to pick up orders in person instead of selecting a shipping method.
• Added location management tools where operators can define the location name, physical address, preparation time, custom instructions, and pickup fees.
• Added checkout display logic so customers can select a pickup location and review its address, prep time, instructions, and any added fees before completing an order.
• Connected pickup details across Payments, Orders, generated receipts, and the customer access center.
• Added dedicated workflow custom values to support automated pickup notifications.

HighLevel has not confirmed plan gating, account limits, replacement status, or rollout status.

Where to find it

Go to Payments → Settings → Shipping and Delivery → Pickup in Store inside your sub-account.

How agencies will use this

Agencies building eCommerce setups for brick-and-mortar clients can configure physical fulfillment directly in the sub-account. You go to Payments → Settings → Shipping and Delivery → Pickup in Store, add the storefront address, set the preparation time, and include clear customer instructions alongside an optional pickup fee.

At checkout, the customer chooses pickup instead of shipping and reviews those details before paying. You can then trigger a workflow off the purchase and use the new pickup custom values to deliver confirmation messages with the exact address and instructions. The customer also retains access to those details in their receipt and the customer access center, and your team can verify the order status under Orders.

Our take

This is marked as a major update, and for agencies running local retail stores on HighLevel, it is. Up to this point, setting up in-person collection required workarounds that did not tie cleanly into checkouts, receipts, or client dashboards. Having pickup options connected across Payments, Orders, receipts, the customer access center, and workflows fills a clear gap for physical product sellers, even though HighLevel has not confirmed specific rollout or plan tier details.