Mobile App Notification Diagnosis Tool Released

TL;DR

HighLevel released a mobile app feature to diagnose notification issues. Users should be aware of this tool for troubleshooting.

Who this affects

HighLevel has not confirmed who this affects. However, any agency owner or client using the HighLevel, LeadConnector, or White Label mobile apps who experiences notification delivery problems may benefit from this feature.

What changed

A mobile app feature to diagnose notification issues was introduced. The diagnosis tool checks network, notification permissions, sound settings, and sends a test notification. The tool provides specific instructions on what to fix if a check fails. Users can copy a diagnostic report to send to support. The feature is available in the HighLevel, LeadConnector, and White Label apps. HighLevel has not confirmed any limits or plan gating for this feature. HighLevel has not confirmed the rollout status for this feature. HighLevel has not confirmed if this feature replaces or breaks existing functionality.

Where to find it

This feature is located in the Mobile App > Settings > Diagnose Notifications.

How agencies will use this

Previously, when a client or team member reported not receiving notifications from the mobile app, troubleshooting involved asking them to manually check various phone settings or reinstall the app. Now, an agency can direct users to the 'Diagnose Notifications' tool within the mobile app. For instance, if a sub-account user complains about missing new lead notifications, they can run this diagnosis. The tool might flag that their phone's notification permissions for the app are off, or that the app's sound settings are muted. It will provide steps to fix these directly. If the issue persists after following the tool's guidance, the user can copy the diagnostic report, send it to the agency, and the agency can then escalate with a more informed support ticket.

Our take

This is a major update for mobile app usability. While HighLevel has not confirmed the full significance or rollout details, this feature addresses a common pain point: unreliable mobile notifications. It directly empowers users to self-diagnose and resolve issues, potentially reducing support tickets for agencies related to basic mobile app functionality. This is a practical addition that improves the user experience significantly.