HighLevel Introduces Custom Tax Zones

TL;DR

HighLevel now supports custom Tax Zones. Businesses can define regions and apply manual tax rates. This is a standard update for those who need to manage varied sales tax rates manually.

Who this affects

This update affects businesses that need to charge different sales tax rates based on location. Specifically, it targets those operating across various countries or states. It is relevant for agencies serving clients with complex tax requirements. HighLevel has not confirmed which plans or sub-accounts are affected. Those with simpler tax needs, or who rely on third-party tax integrations, can likely ignore this.

What changed

HighLevel introduced "Tax Zones." Businesses can now group multiple countries and states into custom geographic regions. For each of these custom zones, businesses can apply their own manual tax rates. HighLevel has not confirmed any limits, plan gating, or rollout status for this feature.

Where to find it

HighLevel has not published the exact location for this new feature yet. Based on its function, it will likely be found within the settings for payments, invoicing, or product configuration. Look for a new section related to 'Taxes' or 'Tax Settings' within the account or sub-account settings.

How agencies will use this

An agency serving an e-commerce client that sells digital products across multiple states in the US, and also into Canada, might use this. The agency could define a 'US East Coast' tax zone including New York, Pennsylvania, and Massachusetts, applying one manual tax rate. They could then create a 'Canada' tax zone, encompassing all Canadian provinces, and set a different manual tax rate. This allows the client to accurately apply sales tax to their product sales based on the customer's location at checkout, without relying on automated tax services or complex workarounds.

Our take

This is a standard feature addition. It's useful for businesses with specific, manual tax requirements, especially those operating internationally or across state lines. It addresses a common operational need. For many agencies and their clients, particularly those with straightforward tax situations or existing tax integration solutions, this update is minor. It is not a platform-altering change, but a practical improvement for a specific use case.