Community Analytics Dashboard Added to HighLevel Communities

TL;DR

HighLevel added a dedicated analytics dashboard to Communities to monitor revenue, member activity, traffic sources, and engagement. Review your community settings if you host groups inside your sub-accounts.

Who this affects

HighLevel has not confirmed which account plans or user roles have access to this dashboard, or if any plan gating applies. Operators hosting or managing Communities inside sub-accounts should review the new tab. If you do not use the Communities feature, you can ignore this update.

What changed

HighLevel added an Analytics section directly inside the Communities tool with several tracking features:

• Added a dedicated Analytics dashboard under Settings > Analytics.
• Added summary metric cards for Total Earnings, Total Members, Inactive Members, and Invitation Pending.
• Added a CSV export button for the Inactive Members list.
• Added date range filtering for Today, Yesterday, 7 days, 30 days, 90 days, 12 months, and Custom ranges.
• Added traffic source tracking broken down by Direct, Instagram, YouTube, Facebook, LinkedIn, and Other sources.
• Added a day-by-hour member activity heatmap configured to the community's local timezone.
• Added engagement tracking using donut and line charts to measure posts, comments, reactions, poll votes, and event RSVPs.

HighLevel has not confirmed the rollout status, plan limits, or whether this replaces any existing view.

Where to find it

In your sub-account, go to Communities, open Settings, and select Analytics.

How agencies will use this

An agency running a paid or free group inside a sub-account can open the dashboard to see when members are actually online. Looking at the day-by-hour activity heatmap, the agency can schedule critical discussion posts, announcements, or poll votes during peak hours in the community's timezone.

Community managers can also check the Inactive Members card and click the CSV export button. That list gives the agency direct visibility into which members have dropped off, allowing them to follow up or remove dormant users. At the same time, checking the traffic sources shows whether acquisition efforts on YouTube, Facebook, Instagram, or LinkedIn are driving actual community members.

Our take

This is a major and necessary addition for anyone running Communities on HighLevel. Operating a community without native analytics on activity, traffic sources, and inactive members meant guessing what worked. The CSV export for inactive members and the activity heatmap provide practical data you can use immediately. If you do not use Communities, this change will not affect your business.