WhatsApp Automation Works Inside HighLevel

TL;DR

WhatsApp automation now works inside HighLevel. This enables using WhatsApp for reminders and sales follow-ups.

Who this affects

HighLevel has not confirmed who this specifically affects. It is unknown if this feature is limited to certain plan levels or sub-account setups.

What changed

WhatsApp automation now functions within HighLevel. Users can leverage WhatsApp for sending reminders. Sales follow-ups can now be conducted via WhatsApp. HighLevel has not confirmed any limits, plan gating, or the current rollout status.

Where to find it

HighLevel has not published the exact location for this feature yet. Based on the functionality, it will likely be found within the automation builder, allowing for WhatsApp messages as an action within workflows.

How agencies will use this

Agencies can integrate WhatsApp into their existing communication strategies. For example, a new lead fills out a form. A HighLevel workflow can be set up to immediately send a WhatsApp message to acknowledge their inquiry. Another workflow could then send automated WhatsApp reminders for an upcoming appointment booked via a HighLevel calendar. Sales teams could also use WhatsApp within the platform for follow-ups after a demo call, sending quick messages to nurture the lead, all managed centrally within HighLevel.

Our take

This is a standard update. It provides an additional communication channel within HighLevel's automation capabilities. HighLevel has not confirmed the full significance of this update yet, nor who it specifically affects. There are no details on rollout or limitations at this time, so treat this as a minor update for now.