Voice Pricing Changes for Select International Calls

TL;DR

HighLevel is adjusting per-minute pricing for some international inbound and outbound voice calls. This change is effective October 13, 2026, and affects specific countries.

Who this affects

HighLevel has not confirmed who is affected by these changes, or if they are limited to specific plan levels or sub-account setups.

What changed

Per-minute prices for international inbound and outbound voice calls will change. List prices for select international Inbound (Incoming) Voice minutes will increase. List prices for select international Outbound (Outgoing) Voice minutes will increase.

Specifically, Inbound Voice prices will increase for calls to:

• Argentina Local
• Belgium Mobile
• Brazil Local
• Chile Local
• France Local and Mobile
• Germany Local and Mobile
• Ireland Local
• Israel Local
• Italy Local
• Mexico Local and Mobile
• Netherlands Mobile
• New Zealand Local
• Poland Mobile
• Puerto Rico Local
• South Africa Local and Mobile
• Spain Local
• Sweden Local
• Switzerland Local
• United Arab Emirates Toll Free

Outbound Voice prices will increase for calls to:

• Belgium Mobile
• Chile Standard Outbound and Mobile
• France Standard Outbound and Mobile
• Germany Standard Outbound and Mobile
• India Mobile
• Ireland Mobile
• Israel Standard Outbound and Mobile
• Japan Standard Outbound
• Mexico Standard Outbound
• Morocco Mobile
• Netherlands Mobile
• New Zealand Standard Outbound and Mobile
• Philippines Standard Outbound and Mobile
• Poland Standard Outbound
• Puerto Rico Standard Outbound
• Singapore Standard Outbound
• Slovakia Mobile
• Spain Mobile
• Sweden Standard Outbound and Mobile
• Switzerland Standard Outbound and Mobile
• Turkey Mobile

HighLevel has not confirmed any limits or plan gating related to this change, nor has it confirmed the rollout status.

Where to find it

HighLevel has not confirmed where in the product these changes will be reflected. The pricing information for voice calls is generally found within the 'Phone Numbers' section of your agency account settings, under 'Billing' or 'Twilio Settings'. We expect updated rates to appear there by the effective date.

How agencies will use this

Agencies managing clients with significant international call volume to the listed countries should factor these upcoming price adjustments into their client billing models. For example, if an agency manages a client with a sales team frequently calling Mexico Mobile, the agency will need to update its cost projections for client usage and potentially adjust the markup for these specific calls within their HighLevel sub-account setup. This ensures the agency continues to profit on voice services and the client receives accurate billing based on the new rates come October 13, 2026. Agencies could also proactively notify affected clients of the impending rate changes.

Our take

This is a minor update for most agencies. It affects specific international call routes, not general domestic voice pricing. The effective date is October 13, 2026, which is well over two years away. Agencies handling clients with high international call volumes to the specific countries listed should review their current markups and adjust their pricing models accordingly before the effective date. For agencies without international clients making calls to these destinations, this is unlikely to impact your operations or profitability.