Reusable Custom Skills for HighLevel AI Agents

TL;DR

Custom skills can now be created and reused for Managed Agents, also known as SuperAgents. No immediate action is required as rollout status and impact on your plan are unknown.

Who this affects

HighLevel has not confirmed who this change affects. Agency owners and SaaS entrepreneurs who use or plan to use HighLevel's AI Agents, specifically Managed Agents, should be aware of this update. Others can safely disregard it for now.

What changed

Custom skills can now be created for Managed Agents. These custom skills, once created, can also be reused. HighLevel has not confirmed specific limits, plan gating, or rollout status for this feature. It is unknown if this change replaces or breaks any existing functionality.

Where to find it

HighLevel has not published the exact location for this new feature. Given that it pertains to AI Agents and custom skills, it is likely to be found within the 'AI Agents' or 'SuperAgents' section of the HighLevel platform, possibly under a 'Skills' or 'Customization' tab.

How agencies will use this

An agency running a lead qualification service for clients could use this. Previously, if they built a specific skill for an AI Agent to handle a particular type of inquiry—for example, verifying a prospect's interest in 'solar panel installation' by asking specific questions and logging responses—this skill was likely tied to that individual agent setup. With reusable custom skills, they can now create a 'Solar Qualification Skill' once. They can then apply this same, pre-built skill to multiple Managed Agents across various client sub-accounts, ensuring consistent qualification logic without rebuilding it each time. This reduces setup time for new clients and maintains standardization across agent interactions for specific tasks.

Our take

This is a major change for agencies leveraging AI Agents, despite the limited details currently available. The ability to create and reuse custom skills addresses a common pain point in scaling AI automation. While the rollout status and specific product location are still unknown, this update indicates a move towards more efficient and standardized AI Agent deployment within HighLevel. Agencies should monitor future announcements for further details on availability and implementation.