Reviews AI: Automated Drip Campaigns for Older Customer Feedback

TL;DR

Reviews AI now supports review response drip campaigns. Agencies can automate replies to older customer feedback.

Who this affects

HighLevel has not confirmed who is affected.

What changed

Reviews AI can now manage review response drip campaigns. These campaigns automate replies to older customer feedback. Targeted response campaigns are configurable for platforms like Google Business Profile.

Users can customize age filters for responses. Daily reply limits are also customizable for responses. AI agents can be selected or built with tailored brand tones for automated review responses.

HighLevel has not confirmed any limits or plan gating. HighLevel has not confirmed the rollout status.

Where to find it

This feature is located within Reviews AI. HighLevel has not published the exact navigation path yet.

How agencies will use this

An agency can set up a drip campaign to engage with neglected reviews. For example, a sub-account for a local restaurant might have thousands of older Google Business Profile reviews that were never acknowledged. The agency can configure a Reviews AI drip campaign within the sub-account. They would set an age filter to target reviews older than six months. A custom AI agent, trained with a specific brand tone, would then draft and send automated, personalized responses to these reviews, adhering to a set daily reply limit. This proactive engagement shows the business values all customer feedback, even historical, without manual effort.

Our take

This is a standard update. Automating responses to older reviews fills a common gap for many businesses. It provides a new workflow capability within Reviews AI.