Set Default Fallback Values for Custom Fields

TL;DR

HighLevel now supports default fallback values for custom fields. This update prevents blank spaces in emails.

Who this affects

HighLevel has not confirmed who is affected by this change.

What changed

• Default fallback values can be set for custom fields.
• Emails will not show blank spaces when contact data is missing. HighLevel has not confirmed any limits, plan gating, or rollout status for this feature.

Where to find it

HighLevel has not confirmed the exact location in the product.

How agencies will use this

Agencies can set a default value like 'Valued Customer' for the first name field. If a contact's first name is missing, emails will use 'Hello Valued Customer' instead of 'Hello '.

Our take

This is a standard quality-of-life improvement. It addresses a common frustration with missing data in automated communications. It's a small update, but useful for maintaining a polished communication experience.