Outbound Voice AI Calling Now Workflow Step, Limit 5000

TL;DR

Outbound Voice AI calling is now a direct action within the workflow builder. HighLevel increased the daily outbound call limit to 5000 calls per location, effective August 24th.

Who this affects

HighLevel has not confirmed who is affected. This change impacts any user setting up automated calling. Users must agree to terms to use the feature.

What changed

Outbound Voice AI calling is now a single step inside the workflow builder. Users can add or edit the voice outbound call action within workflows. Users must agree to terms to use the feature. Starting August 24th, every location can make up to 5000 outbound calls per day. The daily outbound call limit per location increased by 5 times. HighLevel has not confirmed any limits or plan gating, nor the rollout status.

Where to find it

This feature is found within the workflow builder. Users will locate the 'Outbound Voice AI Call' action when building or editing a workflow.

How agencies will use this

An agency could set up a workflow for new leads. When a new lead fills out a form, the workflow triggers. After tagging the lead, the next step in the workflow could be the new 'Outbound Voice AI Call' action. The AI would then initiate a call to the lead using a pre-configured script. If the AI qualifies the lead, a subsequent workflow step could move them to a 'Qualified Leads' pipeline stage and assign a sales rep. This automates initial lead qualification.

Our take

This is a major update for agencies using AI for lead engagement. Streamlining the AI call into a direct workflow step simplifies automation setup. The significant increase in the daily call limit removes a previous constraint. This makes it easier to deploy AI calling at scale for client campaigns.