Mobile App: Services V2 Appointment Management & Custom Pricing

TL;DR

Users can now manage Services V2 appointments directly from the HighLevel mobile app, including editing, rescheduling, duplicating, and deleting them. Custom pricing can also be set for individual appointments without affecting the catalog or staff rates. No immediate action is required unless your agency or clients rely heavily on mobile management of service appointments.

Who this affects

HighLevel has not confirmed who this specifically affects. Based on the features, this update is relevant for agencies and their clients who use Services V2 for appointment scheduling and frequently manage appointments on the go using the HighLevel mobile app. It will benefit users who need flexibility in adjusting appointment details or pricing post-booking without accessing the desktop application.

What changed

Several key functionalities have been added to the HighLevel mobile app for Services V2 appointments:

• Users can now edit Services V2 appointments directly from the HighLevel mobile app.
• Users can now reschedule Services V2 appointments directly from the HighLevel mobile app.
• Users can now duplicate Services V2 appointments directly from the HighLevel mobile app.
• Users can now delete Services V2 appointments directly from the HighLevel mobile app.
• Users can now set custom pricing for individual appointments without changing the catalog.
• Users can now set custom pricing for individual appointments without changing staff pricing.
• Custom prices for individual appointments are clearly labeled.

HighLevel has not confirmed any limits or plan gating for these features. HighLevel has not confirmed the rollout status.

Where to find it

These new capabilities are located within the HighLevel mobile app. Users will find these options when managing existing Services V2 appointments. HighLevel has not published a specific navigation path.

How agencies will use this

An agency managing a service business client, such as a local salon or consulting firm, can now empower their client's team to handle appointment adjustments directly from their phones. For example, if a client running a mobile car detailing business receives a call from a customer needing to change their 2 PM appointment to 4 PM, the detailing technician can open the HighLevel mobile app, navigate to the specific Services V2 appointment, and use the new reschedule feature to update the time. If the customer requests an additional service that warrants a price adjustment, the technician can edit the appointment and set a custom price for that specific booking, ensuring the price is correct for that individual without needing to change the base service price in the catalog or affect other staff members' pricing. This keeps the client's business agile and responsive without requiring desktop access.

Our take

This is a standard quality-of-life update. The ability to manage Services V2 appointments on mobile was a known gap. Adding custom pricing flexibility without affecting core catalog or staff pricing is a practical improvement for service-based businesses. While not a groundbreaking change, it addresses common operational needs for mobile users. It matters for agencies with clients heavily reliant on HighLevel for service booking and mobile staff. For others, it's a minor update.