Custom Pricing for Service Appointments Now Available

TL;DR

HighLevel now allows custom pricing for individual service appointments. This is a minor update for most users this week.

Who this affects

HighLevel has not confirmed who this affects. Agencies and SaaS entrepreneurs who manage service appointments and require flexible pricing for specific bookings might find this useful. Those who only use standard, fixed pricing may safely ignore it.

What changed

• Custom pricing can be set directly on individual service appointments.
• This allows for one-off or negotiated prices.
• It overrides staff-specific pricing.
• Custom prices are identifiable.
• The functionality is available on web or mobile.

HighLevel has not confirmed rollout status, limits, or plan gating for this feature.

Where to find it

HighLevel has not published the exact location yet. Based on the functionality, this feature will likely be found within the settings for individual service appointments or bookings, accessible from the web or mobile interface when editing a specific appointment.

How agencies will use this

An agency running a digital marketing service might previously struggle with charging different rates for specific client consultations without manually adjusting invoices post-booking. With this update, if a client requests an urgent, off-hours consultation that warrants a premium, the agency can now navigate to that specific service appointment within HighLevel. They can then input a custom price directly for that single booking, overriding the standard consultation fee or any staff-specific rate. The system will mark this as a custom price, ensuring it's clearly identified for billing purposes. This allows the agency to handle unique pricing scenarios without manual workarounds outside of HighLevel.

Our take

This is a minor update for most agencies and SaaS entrepreneurs this week. While useful for those with specific needs for flexible pricing on individual appointments, it doesn't represent a significant change in core platform functionality or strategy. Agencies operating with strictly standardized pricing will see no immediate impact. HighLevel has not confirmed who is affected, where to find it in the product, if it replaces or breaks existing functionality, limits, plan gating, or rollout status, which further limits its immediate impact.