Mexico Fixed-Line SMS Deprecation: Status Pill Now In-App

TL;DR

SMS is no longer supported for Mexico local numbers due to a carrier migration. A new status pill automatically appears in the Phone Numbers table to flag affected numbers.

Who this affects

This primarily affects agencies and their clients who use Mexico local phone numbers for SMS communication. Agencies operating solely outside of Mexico, or those who do not use Mexico local numbers for SMS, can safely ignore this update.

What changed

• Mexico local phone numbers no longer support SMS. This applies to both existing and newly purchased numbers.
• A status pill, either "SMS not supported" or "SMS unavailable," now appears for these numbers in the Phone Numbers table.
• Voice and WhatsApp functionality for these numbers remain operational.
• The process for buying phone numbers is unchanged; affected numbers will display available capabilities other than SMS.
• The display for multiple status pills has been improved; they now wrap within the column if there are more than two.
• No setup is required; the status pill appears automatically for affected numbers.
• HighLevel has not confirmed who is affected, what this replaces or breaks, limits or plan gating, or rollout status.

Where to find it

Navigate to Settings >> Phone Numbers >> Manage Numbers >> Phone Numbers tab. The status pill will be visible in the table alongside the relevant Mexico local phone numbers.

How agencies will use this

Agencies managing sub-accounts with Mexico-based clients can use this visual indicator to quickly identify numbers that can no longer send or receive SMS. For instance, an agency running marketing campaigns for a client in Mexico might review their Phone Numbers table. If they see a Mexico local number displaying the "SMS not supported" pill, they'll know that any SMS-based workflows or campaigns associated with that number will fail. The agency can then advise the client to switch to WhatsApp for messaging or procure a different type of number for SMS if available. This avoids failed message delivery and client frustration by providing clear, at-a-glance information about number capabilities.

Our take

This is a major change if your agency or clients rely on SMS with Mexico local numbers. It's not a new feature for you to implement, but a clear communication of a deprecation. The status pill is a practical addition that helps manage expectations and avoid issues, as opposed to discovering SMS failures after the fact. HighLevel has not confirmed the full impact or implications, so agencies should verify their use cases quickly.