HighLevel Voice AI Now Uses OpenAI Speech-to-Speech

TL;DR

HighLevel Voice AI now uses OpenAI's speech-to-speech models. The agent hears the caller and responds in real time through a single model. This appears to be an under-the-hood improvement; no action is required.

Who this affects

This update affects any agency owner or SaaS entrepreneur using or planning to use HighLevel's Voice AI features. Users who rely on automated voice interactions for their clients' leads and customers should note this change. HighLevel has not confirmed if this impacts specific plan levels or user roles. Agencies not currently using Voice AI can safely ignore this update.

What changed

HighLevel Voice AI now operates using OpenAI's speech-to-speech models. Previously, a multi-step process was likely involved. With this change, the AI agent hears the caller's input and generates a real-time response using a single, unified model. HighLevel has not confirmed if this replaces existing functionality or introduces breaking changes. Details on limits, plan gating, and rollout status are unknown at this time. HighLevel has not confirmed specific details regarding the general availability or phased release of this update.

Where to find it

HighLevel has not published the specific location for this update within the product interface. As this appears to be an underlying technology change for the Voice AI functionality, it is likely integrated into the existing Voice AI settings. This would typically be found within the AI Power-Ups section or specific workflow actions related to AI agents. Look for it where you configure AI conversations or call routing.

How agencies will use this

An agency can leverage this in a workflow designed for lead qualification. A new lead calls into a business phone number, triggering a HighLevel workflow. This workflow routes the call to an AI Voice agent. Previously, there might have been a slight delay between the caller speaking and the AI processing and responding. With the OpenAI speech-to-speech integration, the AI agent now processes the caller's spoken words and generates its response in real time, making the conversation feel more natural. For example, if a client's customer asks, "What are your business hours?", the AI agent can now process this question and respond fluidly within the same conversational turn, providing a smoother experience than before. This could improve customer experience and conversion rates on automated calls.

Our take

This is a foundational technology upgrade rather than a new feature agencies can immediately leverage for new services. It improves the existing Voice AI's responsiveness. HighLevel has not provided specific metrics on performance improvements or new capabilities enabled by this change. As such, it's a minor update for this week. It is worth noting as a positive underlying improvement for the platform's AI capabilities, but it does not require immediate action or strategy adjustments.