HighLevel Releases Public API for Managed Agents

TL;DR

A Public API for Managed Agents is now available. It enables connecting Published Managed Agents to external applications.

Who this affects

HighLevel has not specified who this affects. It is unknown if this feature is plan-gated or limited to specific account types.

What changed

A Public API for Managed Agents is now available. Published Managed Agents can be connected to external apps, websites, backends, and integrations. HighLevel has not confirmed rollout status, limits, or plan gating for this feature.

Where to find it

HighLevel has not published the location yet. We anticipate it will be accessible within the Managed Agents section of the platform, likely as a configuration option for published agents.

How agencies will use this

Agencies can leverage the Managed Agents Public API to integrate HighLevel's AI capabilities into their clients' existing external systems. For example, a client with an e-commerce website outside of HighLevel might want to use a Managed Agent for customer service. The agency could configure a Managed Agent within HighLevel to answer common product questions, then use the new Public API to embed this agent directly into the client's website live chat widget. This allows the client's website visitors to interact with the HighLevel Managed Agent without ever leaving their existing site, while the agency still manages the agent's knowledge base and responses within the HighLevel platform.

Our take

This is a major update. The introduction of a Public API for Managed Agents significantly expands their utility beyond the HighLevel platform itself. While HighLevel has not provided details on rollout, limits, or specific affected users, the ability to connect Managed Agents to external systems means agencies can offer more flexible and integrated AI solutions to their clients. This could reduce reliance on HighLevel's native chat widgets and offer more bespoke integration opportunities.