Conversation AI Dashboard for Agent Performance Metrics

TL;DR

HighLevel released a new Conversation AI Dashboard. It provides metrics on AI agent performance and efficiency.

Who this affects

HighLevel has not confirmed who is affected by this update.

What changed

HighLevel now offers a Conversation AI dashboard. Users can track Conversation AI agent performance and efficiency metrics within this dashboard. It allows filtering performance by communication channels, date ranges, and specific AI agents. Users can monitor unique contact interactions, automated actions triggered, and appointments booked. The dashboard also shows total messages sent and estimated time saved. HighLevel has not confirmed any limits, plan gating, or rollout status for this feature.

Where to find it

The new dashboard is located under AI Agents > Conversation AI dashboard.

How agencies will use this

An agency owner can access the AI Agents > Conversation AI dashboard to review the performance of their AI agents across various client sub-accounts. For instance, they might filter performance data for a specific sub-account's AI agent over the past month. The dashboard would show how many unique contacts the AI agent interacted with, how many automated actions were triggered, and the number of appointments booked. This allows the agency to demonstrate tangible value to the client, showing the estimated time saved by the AI agent handling routine inquiries, and identifying which channels are most active for AI-driven conversations.

Our take

This is a major update. The ability to track AI agent performance and efficiency metrics provides valuable insights. It allows agencies to quantify the impact of their AI automation. HighLevel has not confirmed why this is a major update.