Conversation AI Agents Now Support Working Hours

TL;DR

HighLevel Conversation AI agents now support setting specific working hours. Agencies can configure how the AI behaves outside these hours.

Who this affects

This affects users leveraging HighLevel's Conversation AI agents. If you are using AI to respond to leads or clients, this update is relevant. HighLevel has not confirmed who specifically is affected regarding plan levels or sub-account setups.

What changed

HighLevel Conversation AI agents now support defined working hours. Specific days and hours can be set for each AI agent. Users can select which communication channels will follow these AI working hours. Additionally, how after-hours conversations are handled can be configured. HighLevel has not confirmed any limits, plan gating, or rollout status for this feature.

Where to find it

This feature is located within HighLevel Labs. HighLevel has not published the exact navigation path, but it is expected to be part of the AI agent configuration settings once enabled from Labs.

How agencies will use this

Consider an agency managing client leads for a service business. Historically, the Conversation AI might respond instantly, even at 2 AM, potentially setting unrealistic expectations or providing information when a human agent is unavailable. With this update, the agency can configure a specific AI agent to only engage with leads between 9 AM and 5 PM, Monday through Friday. For incoming messages outside these hours, the agency can set the AI to either provide a delayed response, redirect to an emergency contact, or simply inform the sender that it's after hours and a human will follow up during business hours. This allows the AI to manage lead interactions more realistically within the client's operational hours, improving lead qualification and client satisfaction without requiring manual intervention for after-hours messaging.

Our take

This is a major update for any agency currently using or planning to use HighLevel Conversation AI. It addresses a significant limitation of always-on AI: the inability to align automated responses with actual business hours. This feature provides critical control and professionalism to AI-driven client communications. It's not a minor tweak; it fundamentally improves the practical application of AI agents within an agency's and its clients' operations.