Call Transfer to Staff Mobile, Web, Desk Phone, SIP

TL;DR

Calls can now be transferred to staff members' mobile apps, web apps, desk phones, or SIP devices directly. This update does not require staff to use personal phone numbers for transfers.

Who this affects

This update affects any agency or SaaS entrepreneur using HighLevel for call handling and looking to streamline internal call routing. Those with staff who receive transferred calls will see the most direct impact. HighLevel has not confirmed if this feature is gated by plan level or specific sub-account configurations.

What changed

• Calls can now be transferred directly to a staff member’s mobile app.
• Calls can now be transferred directly to a staff member’s web app.
• Calls can now be transferred directly to a staff member’s desk phone.
• Calls can now be transferred directly to a staff member’s SIP device.
• Personal phone numbers are not required for call transfers to staff members.

HighLevel has not confirmed any limits, plan gating, or the current rollout status for this feature.

Where to find it

HighLevel has not published the exact location for this new functionality. Based on the feature description, agencies can expect to find related settings within the call routing or user management sections of the HighLevel platform. This would likely be under phone system settings or within a user's profile configuration.

How agencies will use this

An agency can now route incoming calls more efficiently without exposing staff personal numbers. For example, a main business line receives a call. Instead of transferring to a staff member's cell phone, an admin can now transfer the call directly to that staff member's HighLevel mobile app or web app. This keeps all communications within the HighLevel ecosystem. For larger teams, calls can be routed to a specific agent's desk phone or SIP device directly from the HighLevel interface, ensuring that the staff member answers on their designated work extension. This centralizes call handling and provides better privacy for staff.

Our take

This is a standard feature update. It addresses a common operational need for more professional and private call handling within an agency. While not a massive overhaul, it improves the user experience for staff taking transferred calls and offers better control over communication channels. It is a minor improvement that makes HighLevel's native phone system more robust.