Client Portal Chat Widgets Now Available

TL;DR

Chat widgets can now be set up in HighLevel's Client Portal. If you use the Client Portal, this update affects you.

Who this affects

HighLevel has not confirmed who is affected by this update. Users who utilize the Client Portal for their clients will likely be interested in this feature.

What changed

• Chat widgets can be integrated and enabled inside HighLevel's Client Portal.
• Users can navigate to Client Portal settings under Memberships to configure them.
• Users can select or customize a dedicated chat widget for the Client Portal.
• Users can specify areas within the Client Portal where the chat widget appears, including courses, communities, billing sections, and affiliate dashboards.

HighLevel has not confirmed if this feature replaces or breaks any existing functionality. HighLevel has not confirmed any limits or plan gating for this feature. HighLevel has not confirmed the rollout status for this feature.

Where to find it

This feature is located within Memberships > Client Portal settings in HighLevel.

How agencies will use this

An agency can leverage this by enhancing client support within their Client Portal. For example, an agency running a coaching program might have a Client Portal where clients access course materials and a community forum. Previously, clients might have had to leave the portal or use a separate communication channel for support. Now, the agency can enable a custom chat widget directly within the Client Portal's course area and community section. If a client is stuck on a lesson or has a question about a peer's post, they can open the chat widget instantly. This keeps the support experience integrated and reduces friction for clients seeking help, without needing to navigate away from their learning environment.

Our take

This is a standard feature addition. While not revolutionary, it improves the Client Portal experience by adding direct communication. It's a small but practical enhancement for agencies using the Client Portal for client interaction and support.