Chat Widget: Inline Embedding for All Chat Types

TL;DR

HighLevel expanded embedded placement support to all Chat Widget types. Previously, only Live Chat and Voice AI offered this option. No immediate action is required unless you want to update existing chat widgets.

Who this affects

HighLevel has not confirmed who is affected.

What changed

• Embedded placement support was expanded to all Chat Widget types.
• Previously, Sticky / Embedded placement option was available only for Live Chat and Voice AI.
• Other chat types previously appeared as a floating chat bubble in the bottom-right corner.
• Users can now choose Embedded placement across All-in-One Chat, Email / SMS, WhatsApp, Facebook, Instagram, Live Chat, and Voice AI.
• When Embedded placement is selected, the widget opens automatically within the page.
• When Embedded placement is selected, the widget displays as an always-open inline chat experience.
• When Embedded placement is selected, the floating chat bubble does not show.
• When Embedded placement is selected, the initial prompt popup does not display.
• When Embedded placement is selected, the widget cannot be minimized.
• When Embedded placement is selected, the widget uses dimensions optimized for an embedded layout.
• For All-in-One Chat, visitors can choose between available communication channels within the embedded widget.
• For All-in-One Chat, visitors can navigate between channels without leaving the embedded widget experience.
• The Chat Widget Builder preview automatically adapts to show the inline experience when Embedded placement is selected.
• Settings and controls that apply only to floating chat bubbles are automatically hidden when using Embedded placement. HighLevel has not confirmed any limits, plan gating, or rollout status.

Where to find it

This feature is found in the Chat Widget Builder.

How agencies will use this

An agency can now integrate an All-in-One Chat widget directly into a specific landing page section. This allows a user to start a conversation via SMS, Email, or WhatsApp directly on the page, without a floating icon or popup, keeping them engaged in the page content while initiating contact.

Our take

This is a standard improvement. It offers more flexibility for integrating chat widgets directly into page content. It's a useful enhancement for specific use cases but likely not a critical update for most agencies this week.