Review Workflow Trigger Now Supports All Integrated Platforms

TL;DR

The 'New Review Received' workflow trigger now works with reviews from all platforms integrated with HighLevel. This significantly expands automation possibilities based on reviews, so agency owners should review their workflow strategies.

Who this affects

HighLevel has not confirmed who is affected. It is likely relevant for any agency owner utilizing the 'New Review Received' trigger or planning to automate actions based on incoming reviews. Agency owners focused on reputation management for clients will find this update useful.

What changed

The 'New Review Received' workflow trigger has been updated.

• It now supports reviews from all review platforms integrated with the account.
• Previously, this trigger was limited to Google Reviews and Facebook Reviews only.
• Workflows can now be triggered by reviews from platforms like Trustpilot, Yelp, and TripAdvisor.
• The list of available trigger sources now includes every supported review platform connected to the account.
• HighLevel has not confirmed any limits, plan gating, or rollout status.

Where to find it

This update is found within HighLevel Workflows. Navigate to a workflow, then add a new workflow trigger. Select 'New Review Received' from the available triggers. The source selection for this trigger will now display all integrated review platforms.

How agencies will use this

Agencies can leverage this to create more comprehensive client reputation management automation. For example, an agency could set up a workflow that triggers when a new review comes in from any platform (Google, Facebook, Yelp, Trustpilot, etc.). The workflow could then check the review sentiment. If the review is 3 stars or below, the workflow could automatically send an internal notification to the client's team or the agency's client success manager via email or SMS. Concurrently, a separate branch in the same workflow could send a personalized 'thank you' message to the reviewer via SMS for 4-star and 5-star reviews, encouraging them to share on other platforms or offering a discount. This expanded trigger capability removes the need for separate workflows or manual checks for non-Google/Facebook reviews, streamlining the entire reputation management process within a client sub-account.

Our take

This is a major update for any agency doing reputation management or wanting to automate responses to client reviews. The previous limitation to Google and Facebook reviews made the trigger less valuable for clients with a strong presence on other platforms. This change makes the 'New Review Received' trigger truly comprehensive, allowing for a unified review response strategy across all integrated review sites. This week, it means agencies can now build more robust, single workflows that cover all review sources. Agencies should review existing reputation management workflows for clients to ensure they are taking full advantage of the expanded trigger options.