Attach Images to Review Requests via Email and SMS

TL;DR

HighLevel now allows attaching images to review requests sent through email and SMS. No immediate action is required from agency owners, but this adds new options for reputation management.

Who this affects

HighLevel has not confirmed who is affected. The feature is located within the Reputation and Reviews section, suggesting it is relevant to agency owners and clients actively managing their online reviews.

What changed

• Images can be attached to review requests.
• Review requests support image attachments via email.
• Review requests support image attachments via SMS.
• Supported image file formats are JPEG and PNG.
• There are limits on image count and file size, though HighLevel has not confirmed what these limits are.
• Attached images appear in conversation threads.
• Steps for uploading attachments and enabling communication channels are detailed, though the specifics of these steps have not been confirmed by HighLevel.
• HighLevel has not confirmed the rollout status of this feature.
• HighLevel has not confirmed any limits or plan gating associated with this feature.

Where to find it

HighLevel has not published the exact location yet. Based on the feature's purpose, it will likely be found within the "Reputation and Reviews" section of the HighLevel platform, specifically when configuring or sending review requests.

How agencies will use this

An agency owner can now enhance their client's review request process. For example, a local business client, such as a salon or restaurant, could include an image of their latest work or a popular dish directly within the review request. When configuring a review request in the "Reputation and Reviews" section for a specific sub-account, the agency can now select an image from the media library, ensuring it's a JPEG or PNG, to be sent alongside the standard review request message. This image would then appear in the client's conversation thread with their customer, potentially making the review request more engaging and personal. This might improve review conversion rates for clients where visuals are key to their service.

Our take

This is a standard update to the review request functionality. While it adds a new visual element, HighLevel has not confirmed it as a significant enhancement. It's a minor addition that provides more flexibility for agencies managing client reputations, but it is unlikely to fundamentally change current workflows or strategies.