Ask AI Now Builds and Edits Workflows Conversationally

TL;DR

Ask AI can now build and edit HighLevel workflows directly from chat. This is a major update to how automations can be configured.

Who this affects

HighLevel has not confirmed who is affected by this feature or if there are any plan-based restrictions. Agency owners and SaaS entrepreneurs who use or plan to use Ask AI for client or internal automations should pay attention to this update.

What changed

Ask AI has been updated with new capabilities for workflow management:

• It can now directly call the workflow AI agent.
• Users can describe an automation to Ask AI, and it will create the workflow.
• Workflow modifications can be made through conversational commands to Ask AI.
• Workflows can be generated simply by providing a prompt.
• Live previews are available for workflows built by Ask AI.
• Individual steps within an Ask AI-generated workflow can be inspected.
• Users can transition from Ask AI directly into the full workflow builder with one click.
• Since Ask AI functions within WhatsApp, workflows can be constructed from a WhatsApp conversation.

HighLevel has not confirmed any limits, plan gating, or the rollout status for this feature.

Where to find it

HighLevel has not published the exact location for this feature. Based on the description, users will interact with this functionality through the Ask AI interface, likely within the HighLevel platform and via WhatsApp chat.

How agencies will use this

An agency owner could, for example, chat with Ask AI on WhatsApp, stating: "Create a workflow that sends a welcome email to new leads, then waits 2 days, and if they haven't replied, sends a follow-up SMS." Ask AI would then generate a workflow with a 'New Contact' trigger, an 'Send Email' action, a 'Wait' step for two days, a 'Conditional Logic' branch to check for a reply, and an 'Send SMS' action. The agency owner could then preview this workflow in Ask AI, inspect specific email content or SMS templates, and then jump directly into the workflow builder to fine-tune the steps, integrate specific email templates, or adjust the waiting period. This could streamline the initial setup of common client automations for onboarding or lead nurturing.

Our take

This is a major update. The ability to build and edit workflows conversationally, especially from WhatsApp, simplifies automation creation significantly. While HighLevel has not confirmed details on who this affects or its rollout, the underlying functionality suggests a substantial shift in how agencies and SaaS businesses can interact with and develop automations. This capability could reduce the time spent on initial workflow setup, freeing up resources for more complex or client-specific customizations.