WhatsApp Analytics Arrives in Workflow AI Assistant!
TL;DR
Go HighLevel's AI Assistant in Workflows now provides instant WhatsApp performance analytics alongside Email and SMS, offering unified insights into your messaging campaigns.
What changed
The AI Assistant within your Workflows now includes comprehensive WhatsApp analytics. It reports on delivery and read metrics for any WhatsApp step, just like it does for Email and SMS. You can ask in plain language to get data on total sends, delivered, failed, and pending counts, along with calculated delivery, failure, and read rates. Responses include automatic period-over-period comparisons for specified time windows, showing trends and volume movements.
Why it matters
WhatsApp is a crucial communication channel for many businesses, and its performance data was previously fragmented. This update centralizes all key messaging analytics (Email, SMS, WhatsApp) into one conversational interface. Agency owners can now quickly assess the health and effectiveness of their entire workflow communication directly within the AI Assistant, saving time and simplifying reporting.
How to use it
Open the AI Assistant in any Go HighLevel workflow. Simply ask for the metrics you need for a WhatsApp step. For example, try prompts like: "fetch the WhatsApp delivery stats for this workflow for the last 2 weeks." or "How are my WhatsApp messages performing today?". No additional configuration is required to access these insights.
Source: Official HighLevel announcement
