Voice AI Session Variables for Live Call Data Capture

TL;DR

Voice AI can now capture data during live calls. This data can be used instantly across various HighLevel functions.

Who this affects

HighLevel has not confirmed who this update affects. It is unknown if this feature is limited to specific plans or user roles.

What changed

This is a major update to the Voice AI functionality.

• Voice AI can now capture data during a live call.
• Captured Voice AI data can be used instantly across prompts.
• Captured Voice AI data can be used instantly across custom actions.
• Captured Voice AI data can be used instantly across SMS messages.
• Captured Voice AI data can be used instantly across API calls.

HighLevel has not confirmed any limits, plan gating, or rollout status for this feature.

Where to find it

HighLevel has not confirmed the exact location within the product for this new functionality. Expect to find settings related to Voice AI data capture and session variables within the Voice AI configuration section, likely at the sub-account level where Voice AI is set up for specific campaigns or services.

How agencies will use this

Agencies can now build more dynamic and responsive Voice AI conversations. For example, a Voice AI agent handling inbound leads could capture specific details like a customer's preferred service, appointment availability, or a unique ID during a live call. This captured data, now a 'session variable', can be immediately used to tailor subsequent prompts, send a personalized SMS confirmation with the captured details, or trigger a custom action that updates a CRM field via API. Instead of pre-defined scripts, the Voice AI can adapt the conversation in real-time based on the user's input, leading to more efficient qualification or booking processes without human intervention.

Our take

This is a major update. The ability for Voice AI to capture and instantly use session variables significantly enhances its utility for qualification and information gathering during live calls. This moves Voice AI beyond static scripts into a more interactive and adaptive tool. Expect to see more sophisticated automation built around Voice AI once agencies integrate this capability.