Voice AI Now Uses OpenAI Speech-to-Speech Models

TL;DR

GoHighLevel's Voice AI now uses OpenAI's speech-to-speech models. It can switch to Spanish mid-call and offer booking actions. No action is required from agencies at this time.

Who this affects

HighLevel has not confirmed who this affects. Agencies using or planning to use Voice AI may see changes in performance and capabilities. Agencies with Spanish-speaking client bases should pay attention.

What changed

Voice AI is now powered by OpenAI's speech-to-speech models. It offers to book an inspection or service during a call. It offers to text a booking link to the contact. Voice AI adapts when a new person joins the call. It switches to Spanish when asked during a call. HighLevel has not confirmed rollout status, limits, or plan gating for this update.

Where to find it

HighLevel has not published the location yet. Voice AI settings are typically configured within workflows or specific phone number settings under 'Settings' > 'Phone Numbers' > 'Configure'. Agencies should look for updated options or new settings related to Voice AI in these areas once the feature is publicly rolled out.

How agencies will use this

Agencies can configure Voice AI to handle initial customer interactions more effectively. For example, an agency managing leads for a plumbing company could set up a workflow where the Voice AI answers inbound calls. If a customer calls requesting a leaky faucet repair, the Voice AI can now understand the request, offer to book an inspection directly, or send a booking link via text. If the customer indicates they prefer to speak in Spanish, the Voice AI will switch to Spanish to continue the conversation. This reduces the need for immediate human intervention, improving response times and potentially converting more leads without manual staff involvement. The adaptability to multiple speakers and language switching provides a more robust automated front end.

Our take

This is a major update for Voice AI. The move to OpenAI's speech-to-speech models suggests significant improvements in natural language understanding and generation. The ability to switch languages mid-call, especially to Spanish, is a practical enhancement for agencies serving diverse markets. Offering direct booking or text links during the call makes the AI more actionable. Agencies should monitor the rollout and test these capabilities once available. This update improves the utility of HighLevel's Voice AI for lead qualification and scheduling.