Voice AI APIs Now Available

TL;DR

HighLevel's Voice AI public API endpoints are now available. Users can integrate Voice AI capabilities into external applications.

Who this affects

HighLevel has not confirmed who this affects. Agency owners or SaaS entrepreneurs building custom applications outside of HighLevel may find this useful.

What changed

HighLevel's Voice AI public API endpoints are available. Users can manage voice agents via API. Users can manage call logs via API. Users can manage Voice AI actions via API. Users can configure Voice AI goals via API. Users can generate secure private integration bearer tokens for API access. Users can send API webhooks through HighLevel workflows. Users can integrate Voice AI features into external web or mobile applications. HighLevel has not confirmed any limits or plan gating. HighLevel has not confirmed the rollout status.

Where to find it

HighLevel has not published the location yet. Expect to find API documentation and settings for generating bearer tokens within your HighLevel account, likely under the 'Settings' or 'Integrations' section, similar to other API access points.

How agencies will use this

Agency owners can now build custom applications that leverage HighLevel's Voice AI capabilities outside the platform. For example, an agency might develop a bespoke client-facing dashboard that displays Voice AI call logs and agent performance metrics from multiple sub-accounts in a consolidated view, bypassing the HighLevel interface. Another scenario could involve integrating Voice AI agents into a custom CRM system or a mobile app built for a specific niche, allowing clients to manage Voice AI settings or view real-time call dispositions directly from their preferred application. This would involve generating a private integration bearer token within HighLevel, then using HighLevel's public API endpoints to interact with Voice AI agents, actions, goals, and call logs. API webhooks could be configured in HighLevel workflows to send notifications or data to external systems when specific Voice AI events occur, like a call completion or a goal achievement.

Our take

This is a major update for agencies and SaaS entrepreneurs looking to extend HighLevel's functionality into custom applications. The availability of public APIs for Voice AI provides significant flexibility for advanced users. This update specifically targets those with development capabilities or a need to integrate Voice AI into external systems. For standard HighLevel users operating solely within the platform, this update does not require immediate action and can likely be ignored for now. HighLevel has not confirmed the significance reason, but an open API is typically a strong indicator of an expanding ecosystem.