Voice AI Agents Now Automatically Block Spam Calls

TL;DR

HighLevel's Voice AI agents can now automatically identify and block spam callers, with options for customizable hangup prompts and email notifications. This is a new feature in Labs; HighLevel has not confirmed its rollout status or how it affects agencies.

Who this affects

HighLevel has not confirmed who is affected by this update or any plan level gating. Agencies currently using or planning to use Voice AI agents may find this relevant for managing unwanted calls.

What changed

HighLevel is rolling out new spam blocking capabilities for Voice AI agents. The key changes include:

• Voice AI agents can now recognize spam callers.
• Agents can end unwanted calls identified as spam.
• Repeat spam callers can be automatically blocked by the system.
• A customizable hangup prompt can be set for agents to use when ending spam calls.
• Spam detection can be configured to run either during an active call or after the call has ended.
• Agencies can set a block threshold for repeat offenders, determining how many times a caller can be identified as spam before being blocked.
• Email notifications are sent automatically when a caller is blocked.

HighLevel has not confirmed any limits or plan gating associated with this feature, nor has it confirmed its rollout status.

Where to find it

This feature is located in HighLevel's 'Labs' section. HighLevel has not published the exact navigation path, but new features often appear within a sub-account's settings or a dedicated AI section once enabled from Labs.

How agencies will use this

An agency managing a high volume of inbound calls for clients, such as a real estate lead generation sub-account, can deploy this. Previously, unwanted calls might tie up agents or AI resources. With this update, the agency would enable the Voice AI agent's spam detection in Labs. They could configure it to detect spam during the call, set a custom hangup prompt like "This number is no longer accepting unsolicited calls," and set the block threshold to one instance. If a known spam number calls in, the AI agent would identify it, play the custom prompt, end the call, and block the number from future attempts. An email notification would then inform the agency of the blocked number, allowing them to monitor the effectiveness and ensure legitimate calls are not mistakenly blocked.

Our take

This update is a major improvement for any agency or business that relies on Voice AI agents for client communication, particularly those experiencing a high volume of nuisance calls. While the feature is currently in Labs and its rollout status is unknown, the ability to automatically manage and block spam callers directly addresses a common pain point. This feature stands to save resources and improve the overall efficiency of AI agent deployments by filtering out noise. Agencies should monitor Labs for its wider release, especially those with clients who receive many inbound calls.