Voice AI Agents in HighLevel for Call Handling

TL;DR

HighLevel now supports building and automating Voice AI agents. These agents handle lead qualification, follow-ups, and bookings. Agencies can leverage this for comprehensive call handling and follow-up processes.

Who this affects

HighLevel has not confirmed who specifically this affects. This functionality is broadly relevant to agencies and SaaS entrepreneurs who manage client communications and automate engagement.

What changed

HighLevel has introduced the capability to build and automate Voice AI agents. The changes include:

• HighLevel's Voice AI manages lead qualification, missed-call follow-up, appointment booking, inbound FAQs, and reactivation.
• Voice AI agents can be configured from scratch using prompts, knowledge sources, call routing, business hours, and booking rules.
• Voice calls can be connected to automations such as workflows, pipeline stages, SMS and email follow-up, task creation, and internal notifications.
• HighLevel supports the entire call handling and follow-up process end-to-end.

HighLevel has not confirmed any limits or plan gating associated with this feature. HighLevel has not confirmed the rollout status.

Where to find it

HighLevel has not published the exact location yet. Based on the functionality described, this will likely be found within settings related to AI, phone systems, or automations, potentially under a new 'Voice AI' or 'AI Agents' section.

How agencies will use this

Agencies can configure a Voice AI agent to handle initial calls for a client's business, such as a local service provider. The agency would set up the agent with specific prompts to qualify leads based on service needs and budget. If the lead is qualified, the agent can then access the client's calendar via HighLevel's booking rules to schedule an appointment. Following the call, the Voice AI agent can trigger a workflow that updates the lead's pipeline stage, sends an SMS confirmation to the prospect, and creates an internal notification task for the client's team to prepare for the appointment. This automates significant parts of the client's lead management and appointment setting process.

Our take

This is a major development. The ability to build and automate Voice AI agents directly within HighLevel provides a powerful new tool for agencies. It offers an end-to-end solution for call handling and follow-up that could significantly impact client operations. While specifics on availability and pricing are still unknown, the outlined capabilities suggest a substantial enhancement to the platform's automation and client service offerings.