VA Hub PRO: Building an AI Operations Layer for Agencies

TL;DR

VA Hub PRO co-founders discussed building an AI operations layer for agencies. They covered using AI Operators, HighLevel's role in scaling, and specific operational strategies. No action is required from agencies based on this discussion.

Who this affects

This information affects HighLevel agency owners and SaaS entrepreneurs interested in integrating AI into their operational workflow. Agencies looking to streamline operations, delegate tasks, and scale using AI and human-led systems should pay attention. HighLevel has not confirmed who is specifically affected by this discussion.

What changed

Lawrence Wong and Joel Keddie, co-founders of VA Hub PRO, discussed building an AI operations layer for agencies. VA Hub PRO helps HighLevel agencies remove operational work from founders. They use trained AI Operators, Playbooks, accountability systems, and ongoing QA. The discussion covered why AI needs human involvement, the role of an AI Operator versus a traditional VA, and delegating full systems. The session also explored how HighLevel supports scalable growth. HighLevel has not confirmed any changes in the product. HighLevel has not confirmed any limits or plan gating. HighLevel has not confirmed the rollout status.

Where to find it

HighLevel has not confirmed where this capability would be found within the product directly. This discussion concerned strategies and services for agencies, not a new product feature. The core concepts discussed involve leveraging HighLevel's existing automation, workflows, and communication tools. Agencies would integrate VA Hub PRO's services or similar strategies using their HighLevel accounts.

How agencies will use this

Agencies can apply the concepts discussed to refine their operational processes. For instance, an agency founder currently handling client onboarding might identify this as operational work to delegate. They could use an AI Operator (as described by VA Hub PRO) trained on a specific HighLevel snapshot or workflow. This AI Operator would handle initial client setup steps within HighLevel, such as creating new sub-accounts, applying a specific onboarding workflow, and setting up initial campaigns. The human component, likely a traditional VA, would provide oversight and manage exceptions. This frees the founder from repetitive tasks, leveraging HighLevel's automation capabilities while ensuring quality through an accountability system.

Our take

This is a major topic for HighLevel agencies. It discusses strategic use of AI and HighLevel for operational efficiency. It is not a product update this week. This is an informational piece for agencies considering how to integrate AI and delegation into their business model. It provides a perspective on scaling agency operations using external services and existing HighLevel features.