Transfer Calls to Team Members Without Personal Phone Numbers

TL;DR

Users can now transfer live calls to team members via desktop or mobile app. This works even if the team member does not have a personal phone number assigned.

Who this affects

HighLevel has not confirmed who this affects. It likely impacts anyone managing calls in their agency or their clients' businesses.

What changed

• Users can now transfer live calls to team members through the desktop or mobile app.
• Call transfers can occur even if the team member does not have a personal phone number assigned to their user profile.

HighLevel has not confirmed any limits, plan gating, or rollout status.

Where to find it

HighLevel has not published the exact location yet. It will be accessible during a live call from the desktop or mobile app interface.

How agencies will use this

An agency can now have a receptionist answer all incoming calls. If a call needs to go to a sales rep or support agent, the receptionist can transfer it directly, even if that agent is only using the HighLevel app and doesn't have a dedicated business phone number.

Our take

This is a standard platform improvement. It addresses a specific workflow need for call management. It is a minor update for most agencies, but useful for those with specific call routing requirements.