Set Up WhatsApp Rental Notifications in HighLevel

TL;DR

HighLevel now allows configuring automated WhatsApp notifications for rental bookings. This is a targeted update for users with rental booking needs.

Who this affects

This update affects users with HighLevel rental booking calendars who want to automate WhatsApp notifications. HighLevel has not confirmed who else is affected or if this is plan-gated.

What changed

Users can now configure automated WhatsApp notifications for HighLevel rental bookings. Notification settings are located under calendars. WhatsApp can be enabled across six booking notification types. Users can set distinct recipient templates for contacts versus business teams. Approved WhatsApp templates can be fetched. Preview tests of WhatsApp notifications can be sent. HighLevel has not confirmed rollout status, limits, or if this replaces existing features.

Where to find it

Notification settings for this feature are accessible under calendars. HighLevel has not published the exact navigation path beyond this.

How agencies will use this

An agency managing property rentals for a client can now streamline communication. When a client books a rental property through a HighLevel calendar, the system can automatically send a WhatsApp confirmation to the contact. Simultaneously, a different WhatsApp message can notify the client's business team, e.g., 'New booking for [Property Name] on [Date]'. This automation ensures timely, direct communication with both the customer and the operations team, reducing manual effort and potential for missed information. The agency would set up the WhatsApp integration, design the approved templates for contact and internal team notifications, and link them within the rental calendar's notification settings.

Our take

This is a standard, focused update. It addresses a specific use case around rental bookings and WhatsApp notifications. If rental bookings are not part of your client base, this is a minor update you can safely ignore this week.