One-Tap WhatsApp Contact Info Capture

TL;DR

HighLevel added a 'share contact info' button for WhatsApp. Customers can now send their contact details with one tap, directly into their HighLevel contact record. No action is required from agency owners at this time, beyond understanding the new capability.

Who this affects

HighLevel has not confirmed who is affected by this update. Agencies using WhatsApp for lead capture or client communication should pay attention to this feature. Agencies not using WhatsApp can safely ignore this update.

What changed

HighLevel released a new 'share contact info' button specifically for WhatsApp.

Here are the specifics:

• A new button called 'share contact info' is now available for WhatsApp messages.
• This button allows customers to opt-in and send their contact details directly from WhatsApp.
• The button can be integrated into a template within HighLevel.
• When a customer taps this button, their information is submitted automatically.
• This submitted information is then mapped to their contact record within HighLevel.
• The entire process bypasses the need for customers to fill out traditional forms.

HighLevel has not confirmed where in the product this change is located, what it replaces or breaks, any limits or plan gating, or its rollout status.

Where to find it

HighLevel has not published the exact location for this new feature. Based on the description, it will likely be found within the messaging or conversational AI settings for WhatsApp integrations, potentially when building message templates or automated responses.

How agencies will use this

Agencies can leverage this feature to streamline lead capture via WhatsApp.

For example, an agency running Facebook Ads for a client in the real estate sector might direct ad traffic to a WhatsApp conversation. Instead of prompting the lead to type out their name and email, or navigate to a landing page with a form, the agency can integrate the 'share contact info' button into their initial WhatsApp welcome message template. The lead receives the automated message, sees the 'share contact info' button, taps it, and their details are instantly added to a contact record in the client's HighLevel sub-account. This immediately enrolls them into a pre-built nurture workflow, such as an SMS and email sequence, without any manual data entry from the lead.

Our take

This is a major update for any agency utilizing WhatsApp as a primary lead generation or communication channel. The reduction in friction for lead capture can significantly improve conversion rates from WhatsApp conversations. It removes a common barrier – form filling – making the initial data collection seamless for the end-user. Agencies should monitor HighLevel announcements for rollout details and product location to implement this efficiently.