Granular Staff Permissions for HighLevel Gift Cards

TL;DR

HighLevel released granular staff permissions for gift card features. Admins can now control which staff members can view, issue, or manage gift cards.

There is no immediate action required unless you need to restrict or grant gift card access to specific team members.

Who this affects

This affects agency owners and administrators who manage staff permissions within their HighLevel agency account. Specifically, it impacts those who use or plan to use the gift card features and need to control access for their team members. This is relevant to any agency that wants to delegate gift card management without giving full access.

What changed

HighLevel has introduced new granular permission controls for gift card features. Agency administrators now have the ability to control staff access to gift card functionalities. This access control is managed through detailed roles and permissions.

There are eight specific gift card permission toggles available. These toggles allow for precise control over different aspects of gift card management. For example, permissions include the ability to view gift card orders. Other toggles control revealing full card codes, managing gift card products, sharing QR codes associated with gift cards, issuing new gift cards, and deactivating existing cards.

HighLevel has not confirmed who is affected in terms of specific plan levels or account types. HighLevel has not confirmed if this update replaces or breaks any existing functionality. HighLevel has not confirmed any limits or plan gating for this feature. HighLevel has not confirmed the rollout status of this feature.

Where to find it

These new gift card permissions are located within the staff settings. To access them, users must navigate through the HighLevel interface to "Settings," then select "My Staff," and finally click "Edit user permissions" for the relevant staff member.

How agencies will use this

An agency owner might have a client running a promotion using HighLevel gift cards. The owner wants their marketing manager to be able to share gift card QR codes with customers and issue new cards as part of campaigns, but not have the ability to deactivate existing cards or view full card codes for security reasons. The agency owner would navigate to the marketing manager's user permissions. They would toggle on permissions for "sharing QR codes" and "issuing cards" but leave off "deactivating cards" and "revealing full card codes." This ensures the marketing manager has the tools needed for their role without unnecessary access, maintaining a clear separation of duties and improving operational security.

Our take

This is a standard update that brings a foundational level of access control to the gift card feature. It's not a major platform shift, but it is necessary for any agency serious about managing internal processes and security. It shows HighLevel is maturing its features by adding essential administrative controls. You should review these permissions if you use gift cards and have multiple staff members, otherwise, it's a minor detail this week.