Conversation AI Updates: Choose Your Model Support

TL;DR

Users can now choose between OpenAI, Claude by Anthropic, and Gemini by Google for each Conversation AI agent. This feature needs to be enabled in Labs.

Who this affects

HighLevel has not confirmed who is affected. Agencies currently using or planning to use Conversation AI should review this. Others can safely ignore it.

What changed

Users can now choose between OpenAI, Claude by Anthropic, and Gemini by Google for each Conversation AI agent. The feature needs to be enabled in Labs.

HighLevel has not confirmed if this replaces or breaks existing functionality. HighLevel has not confirmed any limits or plan gating. The rollout status is unknown.

Where to find it

This feature needs to be enabled in Labs. Look for Conversation AI settings within your HighLevel account once Labs has been toggled on. HighLevel has not published the exact navigation path yet, but it will live within the account settings or the specific AI agent configuration interface.

How agencies will use this

An agency can now fine-tune the AI model used for different client needs. For example, a client in a highly regulated industry might prefer Claude for its perceived safety and compliance focus. Another client in a more creative field might lean towards Gemini for its advanced capabilities in generating varied content. The agency owner would navigate to the specific Conversation AI agent settings for a sub-account. There, they would find a new option to select the underlying AI model. They could then assign OpenAI to one agent handling lead qualification, while another agent handling appointment booking uses Claude, all within the same sub-account. This allows for tailored AI responses based on specific client requirements and the strengths of each model.

Our take

This is a standard update. It provides more flexibility for agencies leveraging Conversation AI within HighLevel. It is not a major change that demands immediate action, but it offers more control for those who need it. This gives agencies options for specific use cases but will not fundamentally change daily operations for most.