Chat Widget Gets Native Speech-to-Speech AI!

What changed

HighLevel has integrated its native Speech-to-Speech (S2S) Voice AI directly into the chat widget.

Now, both S2S and existing Voice AI agents are selectable from a single dropdown within the Chat Widget settings.

The system automatically detects the agent type and launches the correct voice experience for the user.

Why it matters

This update allows agencies to deploy HighLevel's powerful native S2S Voice AI across both phone systems and website chat widgets.

It simplifies configuration with a unified agent picker, eliminating separate setup processes for different AI types.

Existing widgets can be upgraded to S2S capabilities without needing website code changes, and automatic syncing updates linked agents seamlessly.

Performance is maintained as the S2S SDK only loads when an S2S call is initiated.

How to use it

First, ensure Speech-to-Speech Voice AI is enabled in your Labs settings.

Then, create a new S2S agent or convert an existing Voice AI agent to a supported S2S model.

Navigate to your Chat Widget settings and select the desired Voice AI or S2S agent from the dropdown.

Save the widget; it will automatically adapt to the chosen agent type. Existing embeds continue to work without modification.