Chat Widget Gets Native Speech-to-Speech Voice AI Support

TL;DR

HighLevel's Chat Widget now supports native Speech-to-Speech Voice AI agents. No immediate action is required unless you plan to use this feature.

Who this affects

This is relevant for users deploying HighLevel's Speech-to-Speech or existing Voice AI agents within the Chat Widget. HighLevel has not confirmed who is affected more broadly.

What changed

• Chat Widget now supports HighLevel’s native Speech-to-Speech (S2S) Voice AI agents.
• S2S and existing Voice AI agents are available within the same Agent dropdown.
• The Chat Widget automatically identifies the selected agent type and launches the appropriate voice experience.
• If an existing agent is switched to a supported S2S model, widgets already using that agent update automatically.
• The S2S SDK is loaded only when a visitor initiates a call with an S2S agent.
• HighLevel has not confirmed any limits or plan gating.
• HighLevel has not confirmed the rollout status.

Where to find it

This functionality is located in the Chat Widget settings, under the Agent dropdown.

How agencies will use this

Agencies can now offer a direct voice AI interaction within the chat widget for clients. When setting up a client's chat widget, select an S2S agent from the dropdown. The widget will then provide that S2S voice experience to website visitors who initiate a call.

Our take

This is a major platform update. If you use HighLevel's Voice AI, this streamlines deployment within the chat widget. If you haven't explored Voice AI, this could be a reason to consider it. This week, it primarily matters for those actively using or planning to use HighLevel's Voice AI capabilities.