Ask AI Now Builds Flow-Based Voice AI Agents

TL;DR

Ask AI can now build Voice AI agents based on a text description. Users can modify these agents with AI or manual edits.

Who this affects

HighLevel has not confirmed who this affects. It is unknown if this feature is plan-gated or limited to specific user roles.

What changed

Ask AI can now build flow-based Voice AI agents. Users can describe the desired agent to Ask AI. Ask AI then builds the flow alongside the user. Changes to the agent can be made with AI. Manual editing of agent changes is also possible. A mix of AI and manual editing can be used for the agent.

Where to find it

HighLevel has not published the location yet. Based on the description, this capability will likely be integrated within the existing Ask AI interface or a dedicated Voice AI agent builder section.

How agencies will use this

An agency owner receives a request for a new Voice AI agent to handle appointment booking for a client. Instead of building the entire flow from scratch, they can navigate to Ask AI. They describe the desired agent, specifying its purpose, common queries, and desired responses. Ask AI generates an initial flow based on this input. The agency owner then reviews the generated flow. They might use Ask AI to make further adjustments, such as refining specific conversational branches or adding conditions. For more precise control, they can manually edit specific nodes in the flow. This iterative process, combining AI generation with human oversight, allows for quicker deployment of new Voice AI agents for client sub-accounts.

Our take

This is a major update to HighLevel's Ask AI capabilities. While HighLevel has not confirmed the full significance, the ability to rapidly prototype and build Voice AI agents through natural language could streamline agent creation. The blend of AI and manual editing offers flexibility. As rollout status, affected users, and specific locations are unknown, further details are required to assess its immediate impact on agency operations.